Refund Policy

Effective date: April 12, 2026

We want you to be confident in your subscription. This Refund Policy explains when and how refunds are issued for SiteDialect services.

1. Monthly Subscriptions

Monthly subscriptions are billed at the start of each billing cycle. Upon cancellation:

• Your translation service continues through the end of the current billing period
• No further charges will be made after the current period ends
• No refunds are provided for partial billing periods or unused time

We offer a full refund of your most recent monthly charge if all of the following are true:

• You request the refund within 7 days of the charge date
• Your site has generated fewer than 100 translation requests during the current billing period
• You have not previously received a refund for a SiteDialect subscription

2. Annual Subscriptions

Annual subscriptions are billed upfront at a discounted rate.

• Within 60 days: A prorated refund is available for the unused portion of your annual subscription
• After 60 days: No refunds are issued for the remainder of the annual term

3. Service Outages

If a confirmed service outage lasting more than 24 consecutive hours affects your translation widget, you may request a prorated credit for the affected days. Credits are applied to your next billing cycle and do not result in cash refunds.

4. Billing Errors

If you are charged in error (e.g., duplicate charge, charge after cancellation, incorrect language count), contact us and we will investigate and correct the issue promptly. Billing errors are always refunded in full.

5. How to Request a Refund

To request a refund, email us at billing@sitedialect.com with:

• Your account email address
• The date of the charge
• The reason for your refund request

We aim to respond to all refund requests within 2 business days. Approved refunds are processed back to the original payment method and typically appear within 5–10 business days depending on your bank or card issuer.

6. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks incur processing fees and may result in account suspension. We are committed to resolving billing disputes quickly and fairly.

7. Account Deletion

Deleting your account does not automatically trigger a refund. If you wish to receive a refund, please submit a refund request before deleting your account.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. The policy in effect at the time of your purchase applies to that transaction.

9. Contact Us

If you have questions about this Refund Policy, contact us at:

GIGDATA LLC
25422 Trabuco Rd STE 184
Lake Forest, CA 92630
billing@sitedialect.com